NCR Voyix Website
In October 2023 NCR split into two standalone companies, NCR Voyix and NCR Atleos. This split, along with a commitment to best practices in digital accessibility, laid the groundwork for a transformative approach to our website's redevelopment in 2023. When the time came to revamp the online presence, instead of merely refreshing the aesthetics, my extensive research and findings from two years prior became the blueprint for an overhaul that fundamentally improved user experience and decreased accessibility issues by 97%.
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NCR.com accessibility scan - fall 2021
Accessibility issues kept users from an optimal experience, and in some cases blocked users from accessing pages and information. My responsibility was to run the automated scans and report findings to the development team.
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Automated Scan using Axe Dev tools (free Chrome extension)
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3,754 Accessibility Defects
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42 Critical Issues
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546 Serious Issues
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446 Accessibility defects on the home page
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With this information, the accessibility team advocated for an update to the site to address the critical accessibility improvements that were needed, which were initially ignored.
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NCR.com rebranded with NCR Voyix colors
In the fall of 2023 with the split of the company, the website was rebranded from NCR green to NCR Voyix purple. While the automated scan no longer picked up many of the color contrast issues that existed with the prior green, a manual check of the site revealed critical blockers that kept a user from navigating the site's main areas still existed, and WCAG 2.1 AA compliance was not met. I provided the new results, the accessibility research and findings, and a video of the rebranded NCR.com with the critical blockers that contrasted with a video of the newly designed NCRAtleos.com site that contained no blockers.
These results provided the documentation needed to drive the building of a new site for NCR Voyix based on a blueprint for increasing accessibility and search engine optimization.
Video of NCR.com rebranded with NCR Voyix that highlights the lack of keyboard accessibility and shows that the Who We Serve, What We Offer, and About Us navigation menus are not in the keyboard order.
Video of the newly built NCR Atleos site that highlights the keyboard access of the site and how a new build for NCR Voyix could do the same.
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New NCRVoyix.com
During the build of the new site, I coordinated with the design and development teams to identify accessibility issues through automated and manual reviews. These issues instead of being added to a backlog were triaged for bugs and remediated. All pages other than the investor page were rebuilt with accessibility as the driving change.
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Automated Scan using Axe Dev tools (free Chrome extension)
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30 Accessibility Defects
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0 Critical Issues
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15 Serious Issues
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2 Accessibility defects on the home page
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13 Accessibility defects on investors' page
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Manual Review
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0 Blockers
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Any issues reported and prioritized for remediation
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Maintaing accessibility
To maintain the accessibility of NCR Voyix digital properties, I have met and discussed with the teams responsible for providing them with training and documentation on best practices for accessibility.
The development team responsible for the website continues to utilize accessibility testing tools and reach out for review when new components or pages are built.
The marketing team has been provided information on image alt text and video accessibility. They are working through captioning and audio descriptions for newly created content, one of the remaining areas of the site that has yet to be addressed.
Through this partnership with all teams involved, we are working towards making NCR Voyix marketing material more accessible and driving awareness around accessibility best practices.
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Takeaway
This project is a testament to my foresight in anticipating the evolving landscape of web accessibility standards and my unwavering dedication to enhancing the user experience for individuals of all abilities. The successful integration of these improvements not only positions our company on a path to better inclusivity but also exemplifies the value of persistence and the impact of strategically leveraging data over time in driving meaningful change.